- Register with iGP
- Complete assessment
- diagnosis & treatment
Terms & Conditions
i-GP is NOT an emergency service. If you are experiencing a life-threatening situation or suffering any serious illness you should contact 999 immediately. If you require urgent or emergency care, you must contact your nearest emergency services centre immediately. Do not contact i-GP in urgent or emergency situations.
You agree by accepting these terms and conditions not to replicate, duplicate or utilise the digital questionnaires for any personal or commercial use. Any evidence to show that you have infringed on this will result in i-GP instigating legal action against you or associated persons.
By using i-GP, you understand and accept that the services are not the same as those provided by your NHS GP surgery. You accept that the services offered by i-GP should be used in conjunction with your regular NHS GP and if instructed to do so, you will attend your NHS GP or other health care provider if so advised by your online questionnaire.
i-GP is a subsidiary of i-GP Virtual Doctor with Company House Registration Number 10393108 incorporated on 26 September 2016 and with a registered office address of 3 Greystones Road ME15 8PD Maidstone Kent ME15 8PD United Kingdom.
i-GP does not guarantee that a digital questionnaire an appropriate course of accessing advice or that it is the appropriate or best course of treatment for your individual health care concern or medical issue.
i-GP is not a substitute for your primary care GP service. It is designed to be used to in addition to your existing primary care services. It important that you inform your own GP of any treatment received through i-GP, and that is your responsibility to do so.
You agree to contact your doctor immediately should your condition change or your symptoms worsen. If you are not registered with a doctor in the UK, then you agree to contact your local hospital and explain your condition.
Your i-GP Account
In order to access the services, you confirm that you are at least eighteen (18) years of age and possess the legal right and ability to agree to these terms and conditions. You will be required to register with i-GP, creating a secure personal patient record.
You agree to completely, accurately and truthfully create your i-GP Account, including your name, date of birth, postal address, mobile telephone number/landline telephone number, email address and password, which will become your i-GP account details.
It is your responsibility to update i-GP as soon as possible with changes to your personal and medical information so that all records are accurate, complete and up to date. You agree to inform us of any changes to your legal name, your postal address and telephone numbers (mobile and landline).
The Care Quality Commision (CQC) have set out guidelines that state ID checks must be done on all new patients, and i-GP adheres to this legislation. By adhering to this regulation all customers are subject to an ID check once and this involves getting confirmation of your ID from Experian, Equifax and the electoral roll. This does not affect your Credit file and will leave no hard footprint on your credit file.
i-GP uses an identity verification service to check your registration details. By signing up to and using this service you are giving us permission to make these checks. If we cannot verify your identity using these checks we will contact you requesting further evidence of your identity which should be a form of photo identification.
You agree not to register more than once.
These i-GP account details are personal to you and you are entirely responsible for maintaining them. You agree to keep them confidential and not allow anyone else from using your i-GP account details. You agree to inform us of any unauthorised use of your i-GP account or any other security concerns you may have immediately.
i-GP reserves the right but not the obligation, to monitor your access to and the use of the website and the services to determine your compliance with these terms and conditions. i-GP reserves the right to suspend or terminate access for any misuse of the website or services, or for an actual, attempted or suspected noncompliance with these terms and conditions.
i-GP complies with the Data Protection Act 1998 and the GDPR regulation 2018. We will not share your personal information with any third party without your consent. However, in an emergency situation, i-GP may need to contact a healthcare professional, social services or the emergency services without your consent. The personal information which i-GP holds will be held securely in accordance to i-GP's Internal Security Policy and the Law. We use an industry-leading technology to keep your information safe including a Secure Server and SSL (Secure Socket Layers) to protect all information transmitted through the i-GP website. However, information transmitted electronically is never 100% secure and there may be a risk that information transmitted electronically could potentially be intercepted.
We use SagePay for card transactions which provides an extremely secure, state of the art Internet payment service platform. It's services, which have been audited and approved by all the major UK acquiring banks, are now among the most advanced in the industry.
i-GP may contact you by telephone, post or email to verify your account information. i-GP may request further information from you and you agree to provide such further information to ensure you have not fraudulently created your account. If this information is not provided in the manner requested within seven working days of the request, i-GP reserves the right to suspend or terminate your access to and use of the website and services, until the information is provided to i-GP.
Your i-GP Patient Record and Online Assessment
We create a secure patient record in your account which allows you to store and access your medical conditions and medications you may be taking. It also allows i-GP to store records of your previous online consultations.
By completing an assessment through i-GP, you agree to provide complete, truthful and accurate details when completing the online consultation for the doctor who will review your consultation. You accept and agree that any medical advice offered and any medical diagnosis achieved via an online consultation is arrived at in a large part by your recall and description of the symptoms affecting you. Therefore a very significant part of the medical advice/diagnosis you may receive is arrived at based largely on the information that you directly supply at the time of you completing the online assessment. It is your responsibility to honestly answer the questions in the online assessment in as much detail as possible as you accept this directly affects the outcome of your consultation and treatment. You acknowledge that the doctors heavily rely on the information that is directly provided by you when providing you with any medical advice/diagnosis.
Once you have completed the questionnaire i-GP agrees to use its best endeavours subject to qualifying internet connection qualities to have your assessment reviewed by the doctor as soon as possible.
Any images or photos you upload to i-GP are stored privately in your electronic record with your assessment details. No images will ever be shared with a third party.
The doctor reviewing your online assessment may require additional information from you to allow him/her to be able to decide on a treatment plan. You agree to consent to the doctor requesting further relevant information from you either by contacting you by telephone or email.
Neither i-GP or any of the doctors involved with your care shall be liable in any way whatsoever for any damages or losses, neither in part or in whole, related to any information whatsoever or howsoever obtained (directly or indirectly), medical diagnosis, treatment (including but not limited to the provision of a legal prescription for medicines) recommendation, professional advice or any other part of the service or any associated i-GP assets including but not limited to advertisements.
You understand, accept and agree that you may and will not under any circumstances amend or alter the contents of any documents created by i-GP and issued to yourself.
i-GP strongly advises you to inform your GP of any treatment prescribed, and it is your responsibility to notify your GP. i-GP will always offer to share a summary of the care you receive to your GP if you consent to this. This will include Your personal details, any treatment you have been prescribed, allergies and a description of your symptoms. You may request a copy of this information which we can send to you via email or fax if you wish. However, please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP.
The i-GP Prescription
Prescriptions can be provided by doctors via i-GP, but will only be provided under circumstances that are in accordance with UK law.
The prescriptions you can acquire via i-GP are private prescriptions only. You cannot acquire NHS prescriptions. You accept that private prescriptions are fulfilled at a charge, those charges are unique to the fulfilling pharmacy and not under the control or influence in any way of i-GP or the doctors prescribing medicines via the website. It is your choice as to whether you have that prescription fulfilled and at what cost.
Any prescription that you receive via i-GP is a private prescription and is valid for use in the United Kingdom at legal UK Pharmacies only. You are charged £10 for a doctor's assessment and this may include a private prescription which is sent directly to a pharmacy. This cost may vary from time to time at the sole discretion of i-GP but will be shown on the i-GP website.
You understand and accept that there is absolutely no guarantee that you will, nor are you entitled, to receive a prescription of any kind or for any medicines whatsoever through the use of i-GP, the services or by way of a consultation with a doctor.
i-GP is not an online pharmacy nor is it a prescription provision or fulfillment service. Prescriptions will only be issued by the doctors under circumstances that are appropriate, legal, responsible and as the result of reviewing the information that you have provided. You wholly understand and accept there is no guarantee whatsoever that you will be issued or provided with a prescription for any medication by a doctor through i-GP under any circumstances that are not legal, responsible and at the sole discretion of the consulting doctor. You accept when an i-GP doctor decides that it is not in your best interests to receive prescribed treatment.
Furthermore, i-GP and it’s doctors are not responsible for any legal prescriptions provided to you that legal UK Pharmacies refuse to dispense upon. You hold i-GP completely harmless in such circumstances accepting that it absolutely remains the individual pharmacists right to refuse to fulfill a prescription and/or dispense medications when presented with a legal prescription. None of this affects your statutory rights.
Each prescription will contain one item only. If you need multiple prescriptions as a result of suffering with multiple ailments, you accept that there will be different prescriptions for each condition and that you will have to complete a separate assessment for each condition. This will be at a cost of £10 for each assessment completed which may include a prescription.
Contents of Prescriptions
You accept without question that qualified doctors are creating prescriptions and the contents of these items is individual, based on your accounts and presentations at a certain time in your online assessment. As such these contents may vary, the precise nature of the content shall be at the sole discretion of the doctor and you agree to hold harmless i-GP, its employees, its directors and affiliates from any claim that may arise as a result of the contents of such items. You also agree not to tamper with any of the content of these items whatsoever if you are provided with them and that there is no guarantee or warranty by i-GP, its employees, directors, and affiliates that the items will contain the content you hoped, were informed of, interpreted as including, understood or believed they would. The content shall be of a type the qualified doctor who reviews your assessment believes is appropriate, safe, responsible and legal.
Receiving your Prescription
You understand and agree that prescriptions sent by fax are deemed to have been delivered to the pharmacy once it has been marked as “sent” - this will include the recording of the date and time said prescription is electronically sent from i-GP to the pharmacy. Such records shall be accepted by you, without question, as proof that we have sent your prescription and fulfilled our obligation to provide such a prescription and are deserving of the related fees. If you do not contact us and inform us of any issues, we will deem your prescription medication to have been received by you within twenty-four hours of us marking it as sent.
You understand and agree that i-GP will endeavour to email you a treatment plan within 1 hour of completion of the digital questionnaire, but that you forego all liability against i-GP if this is not sent or received by yourself within 1 hour. You understand that we will contact you by email requesting to which pharmacy you would like us to send your prescription ( if you have not supplied this information already ). You understand and agree that if the treatment plan is received over 1 hour from completion of the digital health questionnaire, that you will not automatically be entitled to a refund and that you will still be expected to pay the full i-GP prescription fee. If you do not receive your treatment plan then we advise you to check your email's spam/junk folder.
You accept that i-GP is not responsible for the spam, junk or mail receipt prevention tactics of your email service provider/host who may for whatever reason and outside of i-GP control/place emails from us containing information and/or documents that you require and/or have paid us for from reaching you. In these instances, you understand and accept that you must take such access issues up with your email provider and not i-GP.
If you lose your prescription a copy may be issued, subject to the prescribing doctor agreeing to re-issue said prescription. There is no guarantee that the prescribing doctor will agree to re-issue your lost prescription whatsoever and you hold us and the doctor harmless in the event that the doctor refuses to re-issue you with a prescription. The doctor will check to ensure that the original prescription has not already been dispensed by a pharmacy.
If you are offered the opportunity by a doctor to acquire a prescription via i-GP then you may choose to receive your prescription using the delivery services described below, which are charged at the relevant costs at the time of selection and purchase. If you acquire a prescription we will try and deliver it to the pharmacy that you request, but we have no control whether they will accept our prescription. If they do not then you will be required to tell us of an alternative pharmacy that we will contact. i-GP is not liable for the length of time it may take for a successful transmission of your prescription through an electronic fax system. If you request a postal prescription i-GP will deliver it to the address (postal address) that you have provided in your account, which is located in My Account. You accept that it is entirely your responsibility to ensure that the details you log about yourself are at all times accurate and up-to-date and that if for any reason they are not correct and that fault results in a delivery from us failing, you indemnify and hold i-GP harmless against any claim or loss whatsoever or howsoever arising, because we are not responsible for ensuring that you have entered your details correctly.
Prescription Requested by Mail
The cost of delivering your prescription once only by Royal Mail first class post is currently an additional £1 in relation to that individual prescription as shown in our costs and may vary from time to time at the sole discretion of i-GP.
Your prescription will be posted dependent on its time of creation. If it is created after 8am and before 2pm then it is posted the same Day (not on weekends which will be Next Working Day). If it is created after 2pm then it is posted on the next working day (any day).
Your prescription is sent using Royal Mail First Class post (or equivalent) and we are unable to guarantee a delivery time or date. Please contact us if you have not received your prescription within five working days of it being created. We will deem your prescription by First Class post to have been received by you within forty-eight hours of us marking it as sent, if you do not contact us to inform us otherwise.
Use of Your Prescription
You understand, accept and agree that any prescriptions you acquire via your legitimate use of i-GP are solely for personal use. Furthermore, you undertake and agree to fully and carefully read all the information provided to you and follow the instructions provided by the doctors whether via instructions on the prescription(s) itself, the label applied by the pharmacy or by way of letter to you, prior to taking any of the prescribed medicines. You also understand, accept and agree to contact i-GP, another doctor, your own NHS GP or a pharmacist if you have any questions whatsoever or do not understand in part or in full the reasons you have been provided with a prescription for any medication or the instructions provided or related to the medication that has been prescribed to you.
The i-GP prescription is valid for 6 months from the date it is issued.
The i-GP Doctors
Your online assessment will only be viewed by the doctor and his/her staff for the sole purpose of treating your medical condition. Each i-GP doctor will inform you of their name and GMC number when prescribing you medication when communicating with you. The doctor may refuse to prescribe medication when they believe it is not in the patient's best interests to do so without a face to face consultation. The service is registered with the CQC (Provider ID 1-2229040080) for providing remote prescribing and meets the standards that complies with the GMC guidelines.
Medication Prices Shown on the i-GP Website
You understand and accept that i-GP is not accountable for the prices shown on the site under the 'Possible Treatments' section. You accept that the prices shown are cost prices of the medications and are guide figures issued by the British National Formulary 2016. The actual fee you may be asked to pay by the pharmacist may be significantly different as the pharmacist may add in an additional dispensing fee. This will vary between each pharmacy. You accept that i-GP will not be held responsible for these differences in pricing and we advise you telephone pharmacies in advance to find out the final cost.
Fees of Service
You accept and agree that i-GP charges in accordance with the fee structure.You understand, accept and agree that you must pay this fee prior to a prescription being created (and delivered) by a doctor via i-GP to yourself and that once delivered to you this fee is non-refundable.
When you complete an online assessment and make a payment for a doctor to review it, you agree that an assessment of your suitability for treatment will occur and then you will have no legal right to cancel your order of the service under The Consumer Contracts Regulations 2013.
When you complete an online assessment for a condition you will receive a confirmation email to the email address you gave us. This order is an offer to review your clinical suitability for prescribed treatment. It will not be binding on us until the doctor decides to prescribe treatment.
You agree that you are solely responsible for all prescription, administrative and/or delivery fees and charges that you incur by way of your use of the services offered by i-GP. i-GP fees and charges do not include or cover any pharmacy fees and i-GP does not accept payment by insurers on your behalf.
There is no fee charged for you to conduct the digital questionnaire. It is only in the case where you complete the digital questionnaire and it indicates that we are likely to able to treat you, will you be prompted to make payment for the treatment plan and prescription. Payments are collected securely by SagePay. All payments will be processed by the parent company DOCREPORTS Ltd which will show up on your bank statement.
If for any reason you are unable to pay for the service on i-GP you agree to hold i-GP and the Practitioner completely harmless under every circumstance for being unable to provide you with the service as without question the inability to pay for a product and/or acquire it, is your own responsibility exclusively.
Any and all Fees and Charges, without exception, incurred on the i-GP account are your responsibility as the account holder. If there is any question with regard to who is responsible for the fees and charges incurred, i-GP will refer to the details held under the account details and that individual shall have the legal responsibility for all fees and charges and no alternative position shall be accepted by i-GP. All fees must be pre-authorised before you receive delivery of the treatment plan and any associated prescription.
You agree that any unpaid balance due hereunder shall immediately become overdue and bear daily interest at the rate of 10% per annum above Barclays lending rate, and that costs of collection, including any court costs and reasonable legal costs shall be added as principal amounts to such balance.
i-GP reserves the right to modify its costs and/or pricing structure at any time, at its sole discretion and implement the new costs and/or price structure at any time and will be indicated on the website.
If for any reason i-GP decides that a refund is required, you accept that this payment may take up to 10 working days and the refund will be paid back into your paying account. You agree that you will not direct any bank charges or costs of any kind back to i-GP if so incurred by yourself and that you hold i-GP and its doctors harmless in the event you suffer financial losses as a result of awaiting said refund monies.
Information and links on the i-GP website
i-GP provides links to other websites for this information including Patient.info, NHS choices and Electronic Medicines Compendium. This is to provide general medical and health information and is for convenience and reference purposes only. These communications and resources are not comprehensive medical text and do not include all the potential information regarding the subject matter. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific advice, medical diagnosis and treatment or construed, directly or indirectly, as the practice of medicine or dispensing of medical services by i-GP. Such information is not a substitute for accessing advice from an appropriate healthcare professional for urgent or non urgent medical treatment. The inclusion of such links does not imply that i-GP endorses the content of any other website to which i-GP provides a link, nor is i-GP liable for your reliance on or use of any information contained in them.
The i-GP Website and Intellectual Property
i-GP reserves complete and sole discretion with respect to the operation of the i-GP website and services and has the right to withdraw or suspend any functionality or feature of the services. i-GP reserves the right to maintain or delete all communications and information posted or uploaded to the website in accordance with its information policies.
With the exception of your Electronic Medical Records, i-GP retains all right, title and interest in and to i-GP, the services and any information, products, documentation, software or other materials on the website, and any copyright, trade secret, trademark, service mark or other intellectual property. The information available through the website is the property of i-GP.
You may view or download copies of the material on the website for your own personal, non commercial use. You may not store, copy, modify, sell, distribute, transfer, transmit, display, reverse engineer or disassemble, or try to discover any underlying ideas, programming code, source code, techniques, design or algorithms used in the website or the services. You can not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in the services (which includes its software and documentation), create derivative works based for commercial purposes in any way. You agree that any violations by you or any other person of these copyrights, trade secrets, other intellectual property protections, or the terms of this agreement will be prosecuted to the fullest extent of the Law under the exclusive jurisdiction of the courts of England.
i-GP holds the final choice as to whether a customer is in violation of any of these policies. Nothing contained on the website should be interpreted as granting any license or right to use any trademarks, service marks or logos displayed on the website without the written grant thereof by i-GP.
i-GP makes no warranty that the website or the services will meet your requirements. In no event shall i-GP be liable to you or anyone for any omissions, delays, errors or inaccuracies with respect to the website or the transmission or delivery of part or all of the services, for any damage arising thereof, or any results obtained from the use of the site.
The use of the i-GP website outside of the UK
i-GP services are intended for users in the United Kingdom only. i-GP makes no representation that the information and/or the services provided on the website or through the services are applicable to, appropriate for, or available outside the United Kingdom or indeed appropriate or fit for use. If you choose to access i-GP from outside of the UK you do so at your own risk. You are also responsible for complying with the laws of our jurisdiction. Accessing the i-GP services from territories where the content or service is/are illegal is strictly prohibited.
You acknowledge that your use of i-GP and its services is at your sole risk, and that you assume full responsibility for all risk associated with it.
i-GP make no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the information and services provided.
i-GP does not endorse the promotions, products, or services of any third parties. i-GP does not warrant or validate the information of any third party advertisements, promotions, communications or other materials. i-GP does not assume any responsibility or liability for the accuracy of information contained in this website.
Limitations on Use
You agree that you will not use the services in any unlawful way and/or for any unlawful purpose. You agree not to alter the attribution of origin in electronic mail messages or posting.You agree not to post or transmit any messages under a false name, or use the network resources of i-GP to impersonate another person or misrepresent authorisation to act on behalf of others or i-GP. All messages transmitted via i-GP must correctly identify the sender. You will not allow anyone to use your i-GP Account details, email or password to access or use the services, or post, communicate in your name or view comments.
Third Party Rights
Any person who is not a party to these terms and conditions has no rights to enforce them. Nothing in these terms and conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999.
At any time i-GP may terminate the services, without penalty and without notice, if you fail to comply with any of the terms of these Terms and Conditions, or the intellectual property protections applicable to these services. i-GP may also seek legal prosecution of any violations of law or these Terms and Conditions and you agree to exclusive jurisdiction by the Courts of England. Upon notice of termination of Services by i-GP to you via the contact email held as part of your account, or through voluntary termination of service by you, i-GP has the right to delete all data, files, or other information that is stored in your account for any reason, subject to UK law concerning the keeping and maintenance of medical/patient records, which i-GP acknowledges and complies with.
In the event of any complaint or dispute you should first Contact firstname.lastname@example.org and fully inform us of the issues surrounding your complaint in an open and engaged manner.
i-GP shall not be liable for any losses arising out of the delay or interruption of its performances of any obligations due to any act of God, act of governmental authority, act of public enemy, war, severe weather conditions, or any other cause beyond its control.
Spam and Anti-Spamming Laws
You shall not market, promote or solicit i-GP products in ways that violate UK law. You shall not infringe the rights of others, shall not distribute unsolicited bulk electronic mail (spam); propagate computer worms or viruses; use a false identity; attempt to gain unauthorised entry to any platform, site or network; infringe copyrights, trademarks, or other intellectual property rights. You agree to indemnify and hold i-GP and its affiliates harmless for any and all acts found or suspected to be in violation hereof. You shall indemnify and hold i-GP harmless against and from losses, damages, costs, and reasonable legal fees, if any, incurred in defending and/or resolving any suits brought against them, by anyone arising out of an alleged violation of any anti-spamming laws. Your account will be terminated for any of the above violations.
i-GP may also contact you after treatment to conduct surveys in order to assess the quality of service and you agree to receive these emails and complete the survey at your discretion. Any comments, suggestions and submissions made by customers provided to i-GP shall become the exclusive property of i-GP. At the time the comment or feedback is made it shall act as a full assignment to i-GP of all rights whatsoever. i-GP shall have the right to use said comment or feedback as its own for all legal purposes without any compensation to customer. This shall not include any personal information submitted by the customer as part of their Electronic Medical Record or other personal information held in your account.