Limitations of Service

  • Register with iGP
  • Complete assessment
  • diagnosis & treatment

Limitations of telehealth services

Please only use this service if you have read and understood the information in our Terms & Conditions including Limitations of service and our Privacy Policy. If you have any queries, then you may contact us using our online form.

If you can have a face to face consultation with your GP, then this should be your preferred option. Your regular GP will have access to your medical conditions, any medication you are prescribed and allergies you may have.

Consulting with a doctor online should not replace you seeing your regular GP. It can be used in addition to seeing your GP at times when you are unable to do so. However, if you do choose to use an online GP service, then we strongly recommend that you share information about any online consultations with your GP to provide safe and effective monitoring of your health. It is also important to remember that using an online question-based service; a physical examination cannot be conducted by the doctor. Therefore, there may be a risk of potential misdiagnosis of the condition. If you do seek online treatment, then it is important to see a doctor in person if your symptoms worsen or do not improve within three days, or sooner if there is any worsening.

In the online setting, the doctors will rely on your answers about your medical history, the medications you take, any allergies you may have and the symptoms relating to your condition to make a diagnosis and treatment plan. The doctor will rely on your answers being honest and accurate. If you do not understand any part of the questioning in the online assessment or any of the information provided on the i-GP website, then you must agree to contact i-GP for further clarification. If photos are required to help with the diagnosis, then these should be recent and unaltered photos of your skin. If you provide inaccurate or incomplete information, then you will be at a greater risk of adverse effects from any treatment that is prescribed.

Where the duty of care begins

You understand that the duty of care by an i-GP doctor only starts when the doctor accepts that you can be treated online safely. This can only occur after you have: 

  • created an account
  • passed an identification check
  • answered all the necessary questions required by the doctor
  • made payment

The doctor will then review all this information and make a decision about whether you can be treated online. You understand that the doctor may refuse to take responsibility for your care if it is felt that t is not an appropriate option for you. 

i-GP is a private service, and the charge is made for a doctor’s assessment of your condition which may include a private prescription. If medication is prescribed this will be paid for at the pharmacy you select. The pharmacy is in control of the price set for the medication.